Cane Creek Issue Product Safety Notice

Cane Creek Issue Product Safety Notice

30/10/2014
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30/10/2014

For anyone who has the new Inline shock from Cane Creek it looks like there has been a mix up with graphic printing meaning that the indications on some shocks are back to front.

Cane Creek Issued this statement.

“At Cane Creek, we strive to make best-in-class products that provide exceptional performance and rider experience.  During the initial production of the DBinline rear shock, we did not live up to this promise. We have determined that certain DBinline shocks manufactured from May 23, 2014 through September 15, 2014 have graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping.  We are extremely sorry for the confusion this may have caused and have corrected this mistake.

HSR on the DBinline shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics direct the opposite; that is, the plus(+) and minus(–) symbols are transposed.   Following these directions will cause unexpected behaviour by a bike’s suspension and pose a fall hazard to a rider.”

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For more info on how to correct the issue:-

http://www.canecreek.com/products/suspension/dbinline/notice